Shipping policy
Thank you for shopping with Soft-Buy. We are committed to delivering your children's apparel safely and on time. Please review our shipping policy below.
Free Shipping
We offer free standard shipping on all orders within the United States.
Order Processing
- All orders are processed within 1–2 business days after payment is confirmed.
- Orders are processed Monday to Friday, excluding weekends and public holidays.
- During peak seasons or promotional events, processing times may take slightly longer.
Shipping & Delivery Time
- After processing, orders are delivered within 4–5 business days via standard shipping.
- In total, most orders arrive within approximately 5–7 business days from the order date.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email containing your tracking number.
- Tracking information may take 24–48 hours to become active.
Incorrect Shipping Address
- Please ensure your shipping address is correct before placing your order. Soft-Buy cannot be held responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
- If your package is delayed beyond the estimated delivery time or appears to be lost, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Damaged Items
- Take clear photos of the package and damaged items.
- Contact us within 48 hours of delivery.
- We will arrange a replacement or refund after reviewing your claim.
Contact Us
If you have any questions about shipping, please contact us:
Soft-Buy
Email: contact@soft-buy.net
Thank you for choosing Soft-Buy. We appreciate your trust and look forward to providing comfortable, high-quality apparel for your little ones.