Shipping policy

Thank You for shopping with Soft-Buy. We are committed to delivering your baby apparel safely and on time. Please review our shipping policy below.

Order Processing

All orders are processed within 1-3 working days after payment is confirme
Orders are processed Monday - Friday, excluding weekends and public holidays
During peak seasons or promotional events, processing times may take slightly longer

Shipping Time

Shipping Rates:

Shipping charges are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24-48 hours to become active

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. Soft-Buy cannot be held responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed

If you package is delayed beyond the estimated delivery time or appears to be lost, please contact our customer support team. we will work with the shipping carrier to resolve the issue as quickly as possible

Damaged Items