At Soft-Buy, we strive to provide a safe, secure, and convenient shopping experience. This payment policy explains the payment methods we accept and how payments are processed when you shop with us.
Accepted Payment Methods
We currently accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Secure Payments
All payments made on the Soft-Buy website are processed through trusted PCI-compliant payment providers using industry-standard SSL (Secure Socket Layer) encryption to protect your personal and financial information. Soft-Buy does not store or have access to your full credit or debit card details.
Payment Authorization
When you place an order, your payment method will be authorized and charged once your order is confirmed. If your payment cannot be authorized, your order may be delayed or canceled.
Taxes
Applicable sales taxes will be calculated at checkout based on your shipping destination and local tax regulations.
Payment Verification
To protect our customers against fraud, Soft-Buy reserves the right to verify payment information before processing orders. In some cases, we may contact you to confirm your payment details or request additional information.
Failed or Declined Payments
If your payment is declined, please:
- Verify your payment details
- Ensure sufficient funds are available
- Contact your bank or payment provider
- Try another accepted payment method
Order Cancellation
Orders may be canceled before they have been processed or shipped. If your order has already been charged and is canceled before shipment, a full refund will be issued to your original payment method. Once an order has been processed and shipped, it cannot be canceled and must follow our Return & Refund Policy.
Refunds
Once a refund is approved, please allow 5–10 business days for your financial institution to process it.
Contact Us
If you have any questions regarding payments or encounter any issue during checkout, please contact our customer support team:
Soft-Buy
Phone: +1 (708) 233-8679
Email: contact@soft-buy.net