Refund policy
Refund Policy
At Soft-Buy, we want you to shop with confidence. We are committed to providing high-quality children's apparel and ensuring you are satisfied with every purchase. If you are not completely happy with your order, we are here to help you.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, the item must be:
- Unused and unworn
- In its original condition
- With all original tags attached
- In the original packaging
- Free from stains, odors, or damage
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
Exchanges
If you received the wrong size, color, or a defective item, we are happy to exchange it.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us process your request quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging
We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
The following items cannot be returned unless they are defective or incorrect:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Items that have been washed, worn, or altered
Return Shipping
If the return is due to our error (wrong item, damaged, or defective product), Soft-Buy will cover the return shipping costs. For all other returns, customers are responsible for return shipping charges unless otherwise stated during a promotion.
Order Cancellation
Orders may be canceled within 12 hours of placement, provided they have not yet been processed or shipped. After an order has been shipped, it cannot be canceled and must follow our return process.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider, as processing times may vary
- Contact your bank for additional information
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Soft-Buy
Phone: +1 (708) 233-8679
Email: contact@soft-buy.net